Delete your account

This page explains how to delete your AirFit account and the data that goes with it. It applies to the AirFit app for Android and iOS and to airfit.ai. You can do it yourself in the app or on the web, or you can ask us to do it for you.

Delete your account in the app

1. Open the AirFit app and sign in.
2. Tap More, then Account settings.
3. Tap Delete my account.
4. Type the email address of your account.
5. Tap Permanently delete account, then tap Delete account to confirm.

Delete your account on the web

1. Sign in at airfit.ai. If you train with a gym, you can also sign in at your gym's AirFit address.
2. Open More, then Account settings.
3. Under Delete account, type the email address of your account.
4. Select Permanently delete account.

If you signed in more than 24 hours ago, we ask you to sign out and sign in again first. This stops somebody with your unlocked phone or computer from deleting your account.

Ask us to delete your account

Email privacy@airfit.ai from the email address on your account, with the subject "Delete my account". Do this if you can't sign in, no longer have the app, or the app says it can't delete your account. We may ask you to confirm that the account is yours. We delete the account and confirm by email within 30 days.

The app can't delete these accounts on its own:

• Trainer and gym accounts. An account with clients, programs, a gym, payouts, a paid trainer or gym plan, or a public trainer page needs our help, so your clients don't lose their records. Email us.
• Accounts with a paid coaching subscription from a human trainer. Cancel the subscription with that trainer first, or email us.

An AirFit Coach subscription doesn't stop you. We cancel it as the first step of the deletion, so you aren't charged again.

If a trainer keeps records about you and you have no account

A trainer or gym can keep records in AirFit about a client who has no AirFit account. There is no account for you to delete. Ask the trainer to delete your records: the trainer can delete them all in one step. If you can't reach the trainer, email privacy@airfit.ai with the trainer's or the gym's name, and we will help. Our Privacy Policy says what such records can hold.

What we delete

We remove your account from our live database straight away. That includes:

• Account: your name, email address, password, phone number, profile picture, sign-in sessions and linked Google sign-in.
• Training: the programs assigned to you, your workout history, logged sets and personal records, form and check-in answers, and your booked sessions.
• Body data: your body weight, measurements and progress photos.
• Nutrition: your nutrition profile and health-screening answers, meal plans, food diary, meal photos, custom foods and favorites.
• Daily protocols: the questionnaire, every version and the days you ticked off.
• AirFit Coach: your coaching profile, conversations, check-ins, program and meal-plan proposals, and safety records.
• Notifications: your notifications, push-notification tokens and reminder settings.

What we keep, and for how long

• Backups. Our database provider keeps a rolling copy for recovery. Your data leaves it within 30 days.
• Payment records. Stripe, our payment processor, keeps its records of your payments, invoices and subscriptions, with your name and email address, for as long as financial and tax law requires.
• Records your trainer or gym holds. If you trained with one, they keep their client record for you: the name, email address and phone number they entered, what you bought from them, your session credits, enquiries you sent them, and their own notes. They control those records. Ask them to delete them, or email us if you can't reach them.
• Marketing email. Our email provider keeps your email address marked as unsubscribed, so we never send you marketing email again.
• Analytics, email and error logs. Our analytics, email-delivery and error-monitoring providers keep usage events, delivery logs and error reports linked to your account until their own retention periods end. Analytics records include your name and email address. Email us and we delete them sooner.
• A record of a deletion we did for you. If we delete your account at your request, we keep a note of that action with your email address, as proof that we did what you asked.
• Legal holds. We keep information longer only where the law requires it, or to resolve an active dispute.

Delete some data and keep your account

You can delete a progress photo or a body measurement in the app at any time. To remove other data and keep your account, email privacy@airfit.ai. Before you delete anything, you can download a copy of your data on the web, under More → Account settings.

More information

Our Privacy Policy explains what we collect, why, and your other rights.